Clear terms for useful work.
These pages explain how we handle submitted material, service orders and refunds. If you need clarification, contact us before placing an order.
Privacy
We collect the contact details, brief, files and order information needed to quote, prepare, review and deliver a project. We use this information for service delivery, support, payment records and fraud prevention.
Files and retention
Uploaded files are kept only as long as needed for the order, support and reasonable record-keeping. Do not upload passwords, payment credentials, identity documents that are not needed, or material you do not have the right to share.
Contact
For privacy questions, write to 1204974693@qq.com.
Service terms
You are responsible for the accuracy of source facts, ownership or permission to use submitted material, and the suitability of the final work for your intended use. We will not create fraudulent qualifications, false claims or unlawful content.
Scope and revisions
Each package has a defined scope and delivery estimate. If the brief changes materially, we may ask you to confirm a revised scope or quote before continuing. Any included revision must be requested through the order support channel.
Delivery
Files become available after production and review. Delivery dates are estimates unless a written commitment says otherwise. We do not guarantee acceptance by a marketplace, employer, customer or other third party.
Refund policy
Contact us promptly if an order was created in error or the agreed scope cannot be fulfilled. Before production begins, we can review a cancellation request. Once work has started, any refund depends on the amount of work completed and the specific issue.
If a delivered package materially misses the confirmed brief, contact us with the order number and requested correction. We will first assess whether a revision or replacement is appropriate.